Journey maps
This cheat sheet summarizes the most important details of a journey map. Use it as an introduction to the topic, or as a reminder to put on your desk. ...
Wed, 7 Apr, 2021 at 5:17 PM
There are different ways for you to customize your journey map and to add details and highlights. Tailoring journey maps and exports Smaply lanes Jou...
Tue, 15 Feb, 2022 at 10:43 AM
Journey map templates and examples help you to quickly visualize CX using an existing structure. Empty journey map templates Pre-filled templates: Ex...
Tue, 23 Aug, 2022 at 4:45 PM
Create a high-level journey map and zoom into single steps to illustrate a specific experience in more detail. Why to visualize different zoom levels ...
Mon, 11 Oct, 2021 at 5:02 PM
Steps are a fundamental part of journey maps. Here are some tips and tricks that help you speed up your work. What a step is and how to create one Mov...
Mon, 2 May, 2022 at 4:47 PM
The outline helps to manage the steps of a journey map. Show complete step title Delete steps Delete entire journeys Change the journey outline orde...
Thu, 18 Mar, 2021 at 5:12 PM
Stages help you to categorize the journey maps steps and to keep the overview. Stage details: title, description, colour You can color your stages to m...
Mon, 29 Jun, 2020 at 4:00 PM
A simple text lane allows you to describe each step in more detail than a title lane. Like a title lane, you can also highlight specific steps with backgrou...
Tue, 28 Apr, 2020 at 11:04 AM
Storyboards visually represent the sequence of steps through icons, photos of real-life situations or enacted situations, screenshots of interfaces, or just...
Fri, 12 Mar, 2021 at 2:07 PM
The emotional journey lane illustrates the customers' emotions or satisfaction with one specific experience. On the emotional journey lane you can ...
Fri, 12 Oct, 2018 at 4:36 PM